Make Workplace Support Simpler, More Accessible and More Accountable.

When Employees Need Help, Finding the Right Support Shouldn't Be Another Problem.

In many organisations, employees rely on emails, phone calls and informal conversations to report issues or request assistance. Important requests can get overlooked, and employees may struggle to know the status of something they have already raised.

• Scattered support channels: Issues and requests arrive through different communication channels.
• Limited request visibility: Employees may not know whether their issue is being addressed.
• Unclear ownership: Unassigned requests can remain unattended.
• Difficult follow-ups: Conversations and updates can become fragmented.
• Repeated questions: Employees often need to ask for information that may already exist in company documentation.

Workstager brings these support activities into a central, organised workspace.

Every Request Has a Place. Every Conversation Has Context.

Workstager Help & Support connects employees with the people and information they need. Employees can raise tickets, submit structured service requests and search the Knowledge Base for answers. Administrators can manage incoming items, assign ownership, update statuses and monitor support activity from a consolidated dashboard.

Support Tickets

Raise issues with descriptions, priority and supporting files.

Service Requests

Submit structured requests through dedicated forms.

Knowledge Base

Find answers through searchable company help articles.

Support Overview

Monitor ticket status, pending items and resolution metrics.

Support Ticket Management

Give users a clear way to report issues and follow their progress.

Employees can raise support tickets by providing the issue details, selecting a priority and ticket type, and attaching supporting files where necessary. Each submitted ticket can be viewed and tracked through its status and communication history.

Key capabilities

• Create support tickets with a subject and detailed description.
• Select a ticket type and priority: Low, Medium, High or Critical.
• Specify an optional domain such as IT, HR or Finance.
• Attach supporting files.
• View personally submitted tickets.
• Track ticket number, subject, type, priority and status.
• Access ticket details and the associated comment thread.

Ticket Tracking & Communication

Keep issue-related conversations and updates together.

A ticket is more than an issue description. Workstager maintains the communication history and displays relevant ticket information in one view, helping employees and support teams follow the discussion without losing context.

Key capabilities

• View the complete incident description.
• Maintain a chronological comment history.
• Reply to tickets through the comment thread.
• View current ticket status and priority.
• Identify the assigned support person or team.
• Track expected resolution time.
• Review the timeline of status changes, replies and assignments.

Centralised Ticket Administration

Manage support tickets across the organisation from one place.

Administrators and support staff can access tickets raised across the organisation, review their details and take appropriate action. This provides a consolidated view of support activity and helps teams identify items that require attention.

Key capabilities

• View tickets raised across the organisation.
• Monitor total, in-progress, resolved and critical tickets.
• Review ticket priority and status.
• Assign or reassign tickets.
• Reply to submitted tickets.
• Update ticket status.
• Create tickets on behalf of employees.

Service Request Management

Make structured employee requests easier to submit and manage.

Not every employee requirement is an issue or incident. Some requests need a structured submission and review process. Workstager provides a separate Service Requests area for requests such as payroll queries and employee-related matters.

Employees can submit requests through a dedicated form, while administrators can review and manage requests centrally.

Key capabilities

• Submit requests using predefined service request types.
• Add a title, priority and description.
• Attach supporting files.
• View submitted service requests and their status.
• Administrators can view requests across the organisation.
• Assign requests to users.
• Review and update request status.

Request status options: Pending, Approved, Rejected and On Hold.

Knowledge Base

Help employees find answers before they raise a request.

Build a central library of useful company information, guides and help articles. Employees can search by keyword, browse categories and access relevant information whenever they need it.

Key capabilities

• Search articles using keywords.
• Browse articles by category.
• Access Company Policies, Design Guidelines, HR & Onboarding, IT Support and Project Management articles.
• View article previews and last-updated dates.
• Switch between Grid and List views.
• Sort articles, including by newest first.

Knowledge Base Administration

Keep organisational knowledge relevant and up to date.

Administrators and content owners can maintain the organisation's Knowledge Base from a central management area. New and updated articles become available in the employee-facing Knowledge Base.

Key capabilities

• Create new Knowledge Base articles.
• Edit existing articles.
• Organise articles by category.
• View and manage published content.
• Retire outdated articles.
• Manage the article library from a consolidated list.

Operations dashboard

Know What Needs Attention. The Operations Management dashboard brings important operational information into one view. Employees and administrators can quickly identify pending actions, review recent activity and keep an eye on upcoming reminders.